Practice Support Services

Practice Support Services

Helping you meet the challenges of outpatient care!

Greensboro AHEC seeks to strengthen the delivery of healthcare in our region, and that includes serving local practices: their physicians, their clinical staff, and their patients.

Our Practice Support team is available to share our experience and expertise in clinical quality and process improvement with practices in Alamance, Caswell, Chatham, Guilford, Montgomery, Orange, Randolph and Rockingham counties.

We provide the coaching and consultation in the following areas to help your practice increase profitability, improve patient health outcomes, and increase patient and staff satisfaction:

Quality Initiatives and Recognitions

Such as CMSs/Quality Payment Program (QPP), NC Medicaid Meaningful Use (MU), UNC Shep's Center STUN Alcohol Use Now, Patient-Centered Medical Home (PCMH), NC DHHSs Medicaid Transformation, NC HealthConnex

Project plan development · Policies and procedures · Workflow re-design · Education · Data reporting and EMR optimization · Application preparation and submission assistance

Electronic Medical Record Adoption/Changes and Implementation

Researching available EMR’s · Matching EMR’s to your practices' needs · Creating an implementation timeline · Setting up reporting features

Panel Management

Understanding and right-sizing patient panels · Identifying high-risk patient populations · Pinpointing needs of patient population · Implementing a care management program  

Team-based Care Models

Integrating RN Care Manager, Clinical Pharmacists, Advance Practice Providers, Behavioral Health Providers, Care Coordinators, & Health Coaches · Annual Wellness Visits · Monitoring of program implementation and outcomes

LEAN Practice Assessments and Operations Consultations

Practice and process assessment to identify areas of waste and opportunities for improvement in areas such as access to care · Strategic planning · New service development

Clinical Staff Training

Staff training needs assessment · On-site training · Competency checklists  

Patient Experience

Patient experience data collection and reporting · Identify opportunities for improvement · Engage staff and patients in developing improvement action plans

Ready to get started?

Click to apply: Application for NCAHEC'S Primary Care Consulting Services
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