Practice Support Services
Helping you meet the challenges of outpatient care!
Greensboro AHEC seeks to strengthen the delivery of healthcare in our region, and that includes serving local practices: their physicians, their clinical staff, and their patients.
Our Practice Support team is available to share our experience and expertise in clinical quality and process improvement with practices in Alamance, Caswell, Chatham, Guilford, Montgomery, Orange, Randolph and Rockingham counties.
We provide the coaching and consultation in the following areas to help your practice increase profitability, improve patient health outcomes, and increase patient and staff satisfaction:
Quality Initiatives and Recognitions
Such as CMSs/Quality Payment Program (QPP), NC Medicaid Meaningful Use (MU), UNC Shep's Center STUN Alcohol Use Now, Patient-Centered Medical Home (PCMH), NC DHHSs Medicaid Transformation, NC HealthConnex
Project plan development · Policies and procedures · Workflow re-design · Education · Data reporting and EMR optimization · Application preparation and submission assistance
Electronic Medical Record Adoption/Changes and Implementation
Researching available EMR’s · Matching EMR’s to your practices' needs · Creating an implementation timeline · Setting up reporting features
Understanding and right-sizing patient panels · Identifying high-risk patient populations · Pinpointing needs of patient population · Implementing a care management program
Team-based Care Models
Integrating RN Care Manager, Clinical Pharmacists, Advance Practice Providers, Behavioral Health Providers, Care Coordinators, & Health Coaches · Annual Wellness Visits · Monitoring of program implementation and outcomes
LEAN Practice Assessments and Operations Consultations
Practice and process assessment to identify areas of waste and opportunities for improvement in areas such as access to care · Strategic planning · New service development
Clinical Staff Training
Staff training needs assessment · On-site training · Competency checklists
Patient experience data collection and reporting · Identify opportunities for improvement · Engage staff and patients in developing improvement action plans