Practice Support Resources

Practice Support Resources

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Free practice consulting services are available from your Greensboro AHEC Practice Support team. 

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Featured Online Virtual Courses

Medicaid Managed Care Webinar Series for Providers

The North Carolina Department of Health and Human Services Division of Health Benefits and NC AHEC is offering two monthly evening webinar series to help prepare providers, practice managers, and quality managers for Medicaid Managed Care, going live on July 1, 2021.

Hosted by Shannon Dowler, MD, chief medical officer of the NC Division of Health Benefits, these two series will feature changing subtopics on Medicaid Managed Care on the first Thursday of each month and Clinical Quality on the third Thursday of each month through June 2021.

Register or Get Series Event Information

Advanced Medical Home Webinar Series

Beginning in December 2020, a new Medicaid Managed Care webinar series on the Advanced Medical Home (AMH) program will provide Medicaid primary care practice staff and clinicians with more information on North Carolina’s AMH model and how to function at the highest AMH Tier possible when Medicaid Managed Care goes live in July 2021. 

The series is designed to support practice managers, quality improvement professionals, care coordinators, and others within your practice who are responsible for meeting the NC Medicaid AMH Tier 2 or 3 requirements. This series will occur on the second Thursday of each month, beginning in December 2020, and continue through May 2021.

Register or Get Series Event Information

Advanced Medical Home Resources

Opioid Education for Community Health Workers Series

Opioid Education for Community Health Workers Online Series

This online series contains four learning modules that address the unique role that Community Health Workers play when helping clients who have substance use disorder. Faculty for these courses are from various disciplines and are currently engaged in the care of individuals dealing with opioid addiction. These include behavioral health specialists, peer support specialists, community navigators, primary care physicians, and emergency medical services. Courses in this series are offered free of charge.

Choose a course below to begin registration:

Primary Care Team Series on AHEConnect

The NC AHEC Primary Care Team e-Learning Series provides online courses designed to enhance the role of medical assistants and other members of the care team within primary care practices. Information is innovative, affordable, and on-demand. Watch the video above for more information about this important practice support course. Courses are $10 each and available on AHEConnect.

Choose from these courses to begin registration:

Contact Your Greensboro AHEC Practice Support Team

Suzanne Lineberry, MPH Summer Summers, MHA
Director, Practice Support Practice Support Consultant
Email Suzanne Email Summer
336.662.5810  336.964.1697

Liz Griffin, MSW, LCSW Shaunessy Lofton, MPH
Practice Support Consultant Practice Support Consultant
Email Liz Email Shaunessy
 336.314.3112 910.228.1242

Our Practice Support Partners



NC DHHS Medicaid Transformation

Provider Transition to Medicaid Managed Care

NC AHEC has partnered with the North Carolina Department of Health and Human Services and Division of Health Benefits to help transition healthcare providers to Medicaid Managed Care. We are providing on-site comprehensive Medicaid Managed Care education and assistance to healthcare providers across the state. More information and resources are also available on the NC Medicaid Website for Providers.

NC HealthConnex

NC HealthConnex is the state-designated health information exchange that enables one to manage population health and clinical outcomes more effectively. Let us help you navigate this platform and new features as they roll out. With NC HealthConnex, you can access your patients’ comprehensive records across multiple providers and review labs, diagnostics, history, allergies, medications, and more. As a result, you can eliminate duplicative testing, make more efficient and accurate diagnoses, and improve coordination across all levels of care.

In-person and virtual training can be scheduled with any of the nine AHEC regions. NC HIEA and NC AHEC are collaborating to build out a training library of go-at-your-own-pace video training modules that will provide NC HealthConnex participants with valuable training and use cases to support adoption and utilization of the state-designated HIE.

CMS Quality Payment Program (QPP) and Merit-based Incentive Program (MIPS)

NC AHEC and Alliant Quality are working together to help small practices in North Carolina understand and successfully participate in the CMS Quality Payment Program (QPP) and the Merit-based Incentive Program (MIPS). This support for QPP and MIPS is available at no cost to you. You can access free online resources at or reach us for local, in-state support at

Promoting Interoperability Program (EHR Incentive Program or Meaningful Use)

Our NC AHEC practice coaches can help you select, implement and optimize a certified Electronic Health Record (EHR). We provide education and guidance on program year eligibility, requirements, and possible incentive payments. Let us help you learn how to best use your EHR as a tool to improve care, patient satisfaction, and care delivery.

Practice Support Tool Box

Free Download
Rockingham Primary Care Initiative

Remote Care in the Rock Practice Guide

Remote Monitoring in the Rock Practice Guide  |  English Patient MaterialsSpanish Patient Materials

NC Medicaid Meaningful Use


MACRA - The Quality Payment Program


Certified EHRs

Certified Health IT Product List



NC AHEC Digital Library

NC AHEC Library

Controlled Substance Workbook

Download Workbook PDF



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